To achieve the best results with this product, adhere to the manual in how to properly operate the device. The manual has instruction on how to use the device modes and in which direction you should move the device to see results.

You can take a step further using a hot towel or a streamer to open your pores before cleansing mode.

Additionally, use good quality skin care products to optimize benefits of the device and the skin care products.

The ultrasonic device is waterproof, however, the charging base is not.

Never use the device on dry skin. Must use on wet skin.
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Do not exceed the scope of use of the device, you might need less than what is recommended in the manual.
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Never ever push the device on your skin to remove black heads as it can cause damage to the skin. The device help shake the blackheads as to slowly remove them with time through deep cleansing and facial masks that you regularly use, retaining the integrity of your skin wellbeing.

Avoid using the device close to veins and eye cornea.

Please read the attention section in the manual for more.

Main device
USB charging cable
User manual
Pouch
Gift box

It can vary depending on your skin condition and your skin care routine.

for most people it took 1-3 months to see a difference.

Please contact us at dianthabeauty@gmail.com

No, you do not have to. The device has a time limit of 10 minutes before it automatically turns off. So if you desire to clean your pores, then only use deep cleansing mode, no need for lifting mode.

Warranty is 1 years

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

Please contact us at dianthabeauty@gmail.com for question about delayed shipment and delivery day estimate.

Of course we do. We ship internationally with no additional fees.

Once an order has been submitted, it will be processed and shipped within 24 hours. If you like to cancel your order please Email us at (dianthabeauty@gmail.com) within the first 12 hours of placing the order and we will be more than happy to void the order and issue a refund.

However, if you Emailed us late and your order was processed and shipped, you will have to wait until you receive the package so you can return it for us. We will issue the refund once we receive the product.
Nonetheless, we still recommend Emailing us to let us know that you intend to return the product once you receive it, this way we can send you the return address and save you some time.

13-17 business days from the order date.

Please expect further delays during holidays and high order volume which are often announced on the page.

Moreover, Due to global supply chain challenges, shipping times could be longer than usual.

We have changed our returns policy for sanitary reasons from 30 days to 14 days.

We do not resell returned items. As a result, you are guaranteed to receive a brand new device from our manufacturing factory when you purchase our products.

Sorry for any inconvenience this may cause.

We promise to ship your order as soon as possible.
We are sincerely sorry for the long delivery times; we are not amazon 😔.

Please check this link for discounts Click Here

Additionally, We offer further discounts on certain holidays and occasions. Please subscribe to our email news letter for be the first to know about offers and promotions.

Unfortunately, we do not carry gift cards at the moment.

Diantha was officially launched in August 8th, 2021.

Currently we are unable to accept money from donors.

All donations are made through the money generated by purchasing our product.

The occurrence of our donations is dependent on the causes of the initiatives.

For example, Monthly healthcare awareness are made on the 7th of the following month, while conservation and sustainable donations are made annually.

As of March, 2022 total percentage toward conservation causes is 1.5%. This includes, but not limited to, marine life conservation, coral reef rescue missions, and protecting wild-life animals from extinction or habitat destruction.

As of March, 2022 total percentage toward monthly healthcare awareness is 1.5%. The donation is given to the selected organization for each month.

As of March, 2022 total percentage toward sustainbility causes is 1.5%.

This includes, but not limited to, clean energy,

The total percentage of donation is 6%.

Of which, 1.5% goes toward conservation, another 1.5% goes towards healthcare awareness, another 1.5% goes towards sustainbility, and another, 1.5% goes towards miscellaneous acts of kindness.

Our goals is to increase are total donation to 12% starting in January, 2024.